Desktop:
1. Open your Moxo web App/URL. (eg. YourSiteName.moxo.com)
2. Click on New+ icon on the top right corner.
3. Click on New Conversation.
4. Look/Select user to begin a conversation.
Mobile:
1. Open Moxo App.
2. Click on ' + ' icon on the top right corner.
3. Click on New Conversation.
4. Search/Select user to begin a conversation.