The Groups & Topics module, located within the client dashboard, serves as a places for clients to access and manage their group chat workspaces. This module is vital for businesses using Moxo to facilitate ongoing communication and collaboration with client accounts on both regular and ad-hoc processes.
Usage and Benefits
- Centralized Access: Clients can view and access all their group chat workspaces in one location.
- Efficient Communication: Enables multiple parties to communicate within a single workspace, streamlining discussions and resource sharing.
- Resource Management: Ideal for managing ongoing processes with ad-hoc requests, ensuring that all participants are on the same page.
- Support Alongside Flow Workspaces: Often used in conjunction with Flow Workspaces, this module allows for seamless transitions between discussions in group chats and formal process workflows in Flow workspaces.
The availability of the Groups & Topics module depends on the package purchased with Moxo. Some packages may not include this feature.
Administrators have the flexibility to change the name of this module using the Edit Display Name option in the Client Dashboard tab, allowing for customization according to business needs or branding guidelines.
The Groups & Topics module is great for maintaining ongoing interactions with clients, ensuring that they have a dedicated and organized space for group communication and resource sharing.