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Customize Email Domain

Customizing your portal's email domain is a great way to ensure a professional and cohesive communication experience for users. By customizing the email domain, users can align email addresses with the company's branding, build trust with recipients, and improve email deliverability. 

 

Customizing your Email Domain

Customizing your portal's email domain offers several benefits, including:

  • Professionalism: Using a customized email domain ensures your email communications are branded with your company name, increasing trust and recognition with your customers. 
  • Branding Consistency: Customized email domains ensure a consistent experience for your clients and recipients, helping reinforce your brand any time your client receives email communication from your portal. 
  • Control: You have complete control over your email infrastructure, allowed you to ensure that emails are sent consistently from your portal's domain. 
  • Deliverability: Emails sent from a customized email domain are less likely to end up in spam folders. By customizing your domain, you can configure the necessary authentication protocols (like SPF, DKIM, and DMARC) to improve email deliverability. 

 

How to Customize the Email Domain in Moxo

To configure your customized email domain, reach out to your Moxo team to enable this, or you can configure it yourself. 

You will need to submit a request through your portal to configure your customized email domain. 

To get started with setting up your custom email domain, a few details will be needed:

  1. Sender Email: The email address you'd like to use for sending emails (e.g., yourname@yourdomain.com).
  2. SMTP Server Address: This is the hostname of your SMTP server. You can typically find this in the support section of your hosted email service provider.
  3. SMTP Username: The username you use to authenticate with your SMTP server.
  4. SMTP Password: The password associated with your SMTP username.
  5. SMTP Port: The port used for outgoing mail. If you're unsure, the most common ports are 25, 587, or 465 (for SSL).

 

Configuring the Custom Email Domain

  1. Go to the Admin portal.
  2. On the left-side menu in the Admin portal, click on Customize Email Domain.
  3. Enter your SMTP Details. To customize your email domain, you'll need to fill in the following:
    • SMTP Server: Enter your SMTP server address (e.g. smtp.example.com).
    • SMTP Port: Specify the SMTP server port number (e.g. 587 for modern secure submissions).
    • Username: Enter your SMTP server login ID.
    • Password: Input the SMTP server login password.
    • Sender Mail: Provide the default sender email address that will appear in outgoing emails (e.g. support@yourcompany.com).
  4. Optionally, you can enable TLS to ensure secure email submissions. This uses implicit TLS for SMTP submission, which typically works over port 465 (default port for SSL-secured communication). If you're using port 587, TLS is enabled by default.
  5. Once you’ve entered all the required information, you can either:
    • Save to apply the changes
    • Reset to clear the entered details if you need to start over.

 

Best Practices

If you run into any issues with email deliverability or SMTP setup, here are a few things to check: 

  • Double check your username and password are correct. 
  • Verify the SMTP port: While port 25 is standard, some ISPs block it. If that's the case, try port 587 (or port 465 if SSL is required). 
  • Ensure the SMTP server address is correct. Sometimes a small type can cause connection issues. 
  • Firewall/Antivirus settings: Ensure your firewall or antivirus is not blocking the SMTP connection. Adding an exception for your SMTP server may help resolve issues. 
  • If you encounter any issues or need assistance with obtaining your SMTP service details, please contact your IT department or email provider. They will be able to provide information and support. 
  • DNS Records: You may need to configure DNS records (such as SPF, DKIM, and DMARC) to ensure proper email authentication and improve deliverability. Your IT department or email provider can assist with this process. These records help verify that emails are genuinely coming from your domain and prevent spam. 

By customizing your email domain, you're ensuring your communications are further elevated and align with your company's brand identity.